Continuous usage suggests that by now, I should have grown fully accustomed to using them…. that their presence and features would feel natural, even ordinary. That hasn’t happened. Each time I put them on, there’s still a sense of fascination, as if they’re something new, and whenever I show them to someone else, their reaction is always the same: pure amazement. It proves that the product still holds that novelty shock – not just for first-time viewers, but even for me as a regular user.
However, after about a month of regular use, I find myself directing plenty of frustration… and a fair bit of swearing at those bloody glasses.
There’s a noticeable time lag when connecting the glasses to your phone, and surprisingly, no simple way to check the remaining charge; something so basic, yet completely overlooked.
A major issue, as mentioned earlier, is the absence of a physical store. There’s no in-person expert to offer guidance, initial setup support, or repair services. A dedicated complaints section could also open opportunities for new roles—UX specialists, engineers, and sales representatives. Using Apple as an example, think of their in-store “Geniuses.”
This absence means the experience is largely self-directed, relying on app-based instructions that are often difficult to follow.
All in all, NO, let alone poor, customer service.
Done correctly, this could establish a customer feedback loop that gathers valuable insights on the product’s strengths and weaknesses. The resulting data could then guide the development of improved future products, building upon this benchmark model.